Talea Care Homes | Privacy Policy

Email: [email protected]

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Email: [email protected]

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Privacy Policy

Effective Date: 14 November 2025

Website: www.talea.uk.com

Business: Talea Care Homes, a trading name of Talea Care Group Ltd (“we,” “our,” “us”)

Introduction

This Privacy Policy explains how Talea Care Group Ltd collects, uses, stores, and protects your personal information when you use our Website or enquire about our services. By accessing or using this Website, you consent to the practices described in this policy.
We are committed to handling your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following information:

Personal details such as name, phone number, email address, and relationship to a potential resident when you submit an enquiry or contact us.
Information about the care needs of a prospective resident provided during the enquiry or assessment process.
Financial information where relevant to funding assessments or fee arrangements.
Technical data such as IP address, browser type, and Website usage through cookies or analytics tools.

How We Use Your Information

Your information may be used to:

Respond to care enquiries and arrange assessments.
Manage care placements and communicate with residents and their families or representatives.
Process fee arrangements and maintain accurate financial records.
Comply with our legal and regulatory obligations, including those set by the Care Quality Commission (CQC).
Improve our Website and personalise your experience.

Lawful Basis for processing

We process your personal data on the following lawful bases:

Legitimate interests — to respond to enquiries and manage our business operations.
Legal obligation — to comply with care sector regulation, safeguarding duties, and other applicable law.
Consent — where you have provided explicit consent for us to contact you or process specific categories of data.
Vital interests — in emergency situations where processing is necessary to protect a person’s life.

Cookies

Our Website may use cookies to enhance your browsing experience. Cookies are small files stored on your device to remember your preferences and gather anonymised usage data. You can manage or disable cookies through your browser settings, though some features of the Website may not function properly if you do so.

Sharing your information

We respect your privacy and do not sell or trade your personal information. We may share your information only with:

Care staff and professionals at Talea Care Homes directly involved in the assessment or delivery of care.
Local authorities, NHS bodies, or other statutory agencies where required for funding, safeguarding, or regulatory purposes.
Service providers such as IT support or software providers, who are bound by confidentiality and data processing agreements.
Regulatory authorities such as the CQC, where required by law.

Data security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of information transmitted via the internet.

Your right

Under the UK GDPR, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your information, where legally permissible.
Object to or restrict certain types of data processing.
Withdraw consent for processing where consent was the lawful basis.
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise any of these rights, please contact us at [email protected].

Retention of data

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to maintain records as required by care sector regulation. Medical and care records are retained in line with NHS and regulatory guidance.

Our third party links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their own privacy policies.